Shipping & Returns

hobbyZdirect

SHIPPING AND RETURN POLICY

 
The following will answer most questions regarding our shipping and return policy.
Please Note: Inquiries are answered Monday through Friday.



For all SPECIAL SHIPPING requests PLEASE CALL (919) 346-0707 or EMAIL US.
 
              
 
hobbyZdirect's


Shipping Charges:



USPS Rate


+


Small Package Fee

 

Our shipping charges are based on the current rate and services provided via United States Postal Service (USPS). In most cases, this means that First Class Mail, Parcel Post or Priority Mail is used. Our package fees range from $0.25 for a bubbled envelope to $3.00 for our largest boxes.


The varialbles used to calculate the rates are:

  • locations
  • total weight of package
  • size of package
  • shape of package
We aim to provide an accurate rate based on the USPS's current rate options and then we add a very small package fee. These fees are based a per package weight and cost.

By accounting for these unique seperate fees on a per order basis we have been able to lower our shipping charges.

We are in the process of installing additional shipping options.

* If your order says that there are no shipping options available, please contact us by phone or email and we will try to resolve the problem.

 

Our normal time to process your order for shipping is within 24 hours of your confirmation email for your order (does not include weekends). Please allow a few more business days for your order to arrive to you. We ship USPS from Fuquay Varina, NC. The smaller items usually ship from our warehouse. A few of our larger items may ship directly from the factory. These items may need more time for delivery.

With a multi-item order, please be aware that you may receive separate packages on different days. Do not be alarmed if your order is not complete in one box!

If there is a "Target Delivery Date" on your confirmation email or in your account information, it is not a promise from us to deliver your order exactly by that date! It is for our information while processing the order. However, we will make every effort to meet this "Target Date."

 

During major gift giving
Holidays please remember:

  • Due to large volume during major gift giving holidays your delivery time may be delayed by a few days.
     
  • Remember to order early to ensure you get your items on time!
     
  • We will do everything in our power to ensure you receive your items in a timely manner, but please understand that USPS can also encounter delays during these peak times.
     
  • Customers who order too close to the Holiday may find their order arrives a few days after the Holiday. Once your order has shipped, we cannot be responsible for late deliveries. Late deliveries during the Holidays will not be entitled to free shipping or a refund in shipping costs.


Damaged Merchandise: If your item is damaged when you receive it, you must report the damaged item to us within 24 hours of getting your item. If you receive your item on a Friday, you must contact us by the end of business the following Monday.


Return Authorization Policy

Return authorization is required from hobbyZdirect.com for any returned merchandise.

Please contact the manufacturer for any manufacturer's warranty issues.

We do not accept returns on discontinued items.

Items must be unused and in original packaging for refund. There will be a full 100% refund with no deductions if the error is ours.

Please note that all authorized refunds will be issued with a 10% restocking fee.

All items must be returned within 30 days of the date we shipped the product to you. Absolutely no returns on used items. Absolutely no returns will be accepted past 30 days. Return freight is the customer's responsibility.

If you wish to return an item that you bought during a free shipping special, the actual shipping charge will be deducted from your refund shipping charge for that item.

Christmas Ordering: If you order during the month of November for early Christmas shopping, we allow you 60 days to return or exchange an item. This allows you time to shop early for Christmas and have ample time to return or exchange the item.

Free Gifts: We sometimes give away FREE gifts with selected products. These are FREE gifts and do not effect the low purchase price of the item. They are FREE and are not refundable, nor are they eligible for replacement should the free gift break. If you return the product you purchased, you must return the free gift(s) also. We reserve the right to substitute a free gift with another free gift of the same approximate value. Remember - the free gifts are free - you did not pay for them. 



Non-Authorized Returns

Items that are shipped back to us within 30 days, without proper authorization, are subject to a 25% restocking fee, and actual shipping charges. All items must be returned within 30 days of the date we shipped the product to you. Items returned after 30 days will not be refunded. Return freight is the customer's responsibility. Absolutely no returns on used items. Absolutely no returns will be accepted past 30 days.

Once we receive your item, please allow 7-10 days before you see your refund posted back to your credit card account. Please wait to see your next credit card statement. You will see the transaction as "HOBBYZDIRECT" on your statement. We will email you notifying you that your credit has been issued.

If you have questions regarding shipping or returns that are not covered here please visit our Contact Us Page and let us know!

All shortages must be reported to us within 72 hours of delivery. No exceptions.

International Orders

We do offer an automated claculated rate for international orders. At this time, we can only provide phone support in English.  However, we use google's translator to enable multilingual email support.

Placing an International Order
There are some destinations which we are unable to make deliveries. If such an occurence takes place we will refund the cost of your order.  You may contact us before placing your order to find out if we will be able to complete your delivery.

Duties
International customers will be responsible for payment of any applicable duties at the time an order arrives at its destination. You must contact your local Department of Commerce for any duty and taxes that may be added. Our orders only include the cost of the item(s) and the shipping. Any duty or taxes may be added at the time of delivery.

International Returns
Items must be unused in the original packaging. The customer is responsible for any additional duty, taxes, brokerage fees and insurance fees that may be assessed for returned items shipped internationally. Shipping charges are the responsibility of the customer for warranty replacements. The customer is also responsible for any duty, tax or brokerage fees and insurance for replacements. Closeouts, custom, orders or demo items are not returnable either domestically or internationally.



By purchasing a product from us you are agreeing to our Terms and Conditions.

 

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hobbyZdirect.com
1421 E. Broad St. Suite #412
Fuquay-Varina, NC. 27526
contact_us@hobbyzdirect.com
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